Billing & Cancellation Policy

Please review the information below.


The total balance due for your activities will be charged to the credit card on file on June 15th. Please remember that there are no refunds after this date. Please review the cancellation policy below. 

Other Fees

The only costs directly related to your climbing, beyond your activity fees are: rental equipment fees, snacks and meals to bring on your activities, the Grand Teton National Park entrance fee, and any gratuity you choose to give your guide.


Grand Teton and all Multi-Day climbs: The number of climbers we can guide on these climbs is limited and they fill very early in the year. It is typically impossible to fill cancelled spaces as the summer approaches. Because of this, our cancellation policy is strict and we cannot make exceptions to the policy regardless of your reason for cancelling.

  • Cancellation prior to May 1st – a $250 cancellation fee per person will be charged.
  • Cancellation between May 1st and June 14th – a $500 cancellation fee per person will be charged (your total deposit will be forfeited).
  • Cancellation on or after June 15th – the entire cost of your reserved Grand Teton or other multi-day program will be forfeited.

One-day private activities: Cancellations with more than 48 hours notice will be charged a $50 cancellation fee per reservation. Your entire deposit is forfeited for cancellations within 48 hours (maximum $300 per party/guide).

Group Schools: Cancellations with more than 48 hours will be charged $50 per person. Your entire deposit will be forfeited for cancellations within 48 hours.

Travel Insurance

In today’s changing travel environment, it’s important to protect your travel investment so you can relax and enjoy your trip. Unforeseen events such as flight delays, baggage loss or even a sudden sickness or injury could impact your travel plans. 

*Travelex Insurance Services provides a protection plan to help protect you and your travel investment against the unexpected. For more information on the available plans or to enroll, visit Travelex Insurance Services or contact them at 800-228-9792. Please reference location number 27-0243 if you call so that the representative can easily help you.

Typically, activities such as mountain climbing are excluded from coverage on travel insurance plans. The Travelex Travel Select plan has an optional Adventure Sports Coverage upgrade which, if purchased, will waive the mountain climbing exclusion.

The product descriptions provided here are only brief summaries and may be changed without notice. The full coverage terms and details, including limitations and exclusions, are contained in the insurance policy. Travelex Insurance Services, Inc CA Agency License #0D10209. Travel Insurance is underwritten by Berkshire Hathaway Specialty Insurance Company, NAIC #22276. V94

Covid-19 Coverage. It is important to note that fear of travel, travel advisories and destination being inaccessible due to this illness are not covered risks under the Travelex Insurance Services, Inc. (“Travelex”) protection plans. However, insureds are still eligible for Trip Cancellation/Interruption coverage in the event they are prevented from taking their trip due to one of the other reasons listed in their Travelex plan.

To help you understand what Travelex protection plans will cover, please refer to these Frequently Asked Questions. Please click here to view a special notice for NY residents regarding coverage related to COVID-19.

*Exum does not receive commission, referral fees, or income of any kind based on the purchase of a Travelex protection plan.

How to Reach Us

Please call us at (307) 733-2297 if you have any questions. The best time to reach us during the summer season is between 10:00 and 2:00 Mountain Time, seven days a week. During these hours, we are not sending out or welcoming back schools and climbs. If you reach our voice mail, we will return your call as soon as possible. In the off season, the best time to reach us is between 9:00 and 4:00 Mountain Time, Monday through Friday. Again, if you do not reach us, please leave us a message so that we can call you back.

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