Billing & Cancellation Policy

Please review the information below.

Billing

The total balance due for your activities will be charged to the credit card on file on the date of your first activity. Please remember that there are no refunds after this date. Please review the cancellation policy below. 

Other Fees

The only costs directly related to your climbing, beyond your activity fees are: rental equipment fees, snacks and meals to bring on your activities, the Grand Teton National Park entrance fee, and any gratuity you choose to give your guide.

Cancellations

Grand Teton and all Multi-Day climbs: These climbs fill very early in the year, and it is difficult, and often impossible to fill spaces as the summer approaches. Because of this, our cancellation policy is strict and we cannot make exceptions.

  • Once your reservation has been processed, there is a $50 administrative fee per reservation if you cancel prior to April 1st. 
  • Cancellation between April 1st and April 30th – a $250 cancellation fee per person will be charged.
  • Cancellation between May 1st and June 14th – a $500 cancellation fee per person will be charged (your total deposit will be forfeited).
  • Cancellation on or after June 15th – the entire cost of your reserved Grand Teton or other multi-day program will be forfeited.

If your cancellation is directly due to COVID-19, a $50 administrative fee will be charged and the remainder of your deposit will be applied to a 2022 climb. Deposits will not be refunded.

One-day private activities: Cancellations with more than 48 hours notice will be charged a $50 cancellation fee per reservation. Your entire deposit is forfeited for cancellations within 48 hours (maximum $300 per party/guide).

Group Activities: Cancellations with more than 48 hours will be charged $25 per person. Your entire deposit will be forfeited for cancellations within 48 hours.

How to Reach Us

Please call us at (307) 733-2297 if you have any questions. The best time to reach us during the summer season is between 10:00 and 2:00 Mountain Time, seven days a week. During these hours, we are not sending out or welcoming back schools and climbs. If you reach our voice mail, we will return your call as soon as possible. In the off season, the best time to reach us is between 9:00 and 4:00 Mountain Time, Monday through Friday. Again, if you do not reach us, please leave us a message so that we can call you back.

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