Terms & Conditions

Every trip comes with a laundry list of things to get down before the fun can happen. Let us help you check off all the important tasks off your check list to insure all lose ends are tied up.

Confirmation

Upon making a reservation you will receive an e-mail confirmation. Please verify that the activities and dates listed match your plans (only the first date of multi-day activities is listed). If you have made reservations for others, it is very important that you provide each member of your party with a copy of the email message and all attachments. If you prefer, you can contact us with addresses and we will send packets to each member of your party.

Check In

It is very important that you call the office 2-3 days prior to your first activity to reconfirm all dates, locations and times. We will ask you where you will be staying while in the Jackson area and for a local phone number if available. We will also tell you about current conditions in Grand Teton National Park and answer any last minute questions you may have.

Preparation

We will teach you all of the technical skills you need to climb, however you must be in good physical condition to get the most out of your experience. Climbing the Grand Teton (or any high peak) is a physically demanding endeavor and we recommend a training program consisting of any aerobic activity such as brisk uphill walking, climbing up and down stairs, hiking and biking. If you have access to weight training equipment, leg presses, extensions and curls are a great way to strengthen your quadriceps and hamstrings. It is important for you to know that Grand Teton climbers must qualify for the climb in the Level II school. The two reasons that someone might not qualify are 1) the inability to learn and perform the skills required and 2) a lack of aerobic conditioning. It is rare for someone to be disqualified due to technical ability, however several times each season climbers are disqualified because they are not in good enough physical condition to attempt the climb. We don’t want you to be disappointed so please be prepared. It would also be beneficial for you to practice the two main knots we use: the bowline and the figure 8.

Early Season

In June and early July conditions in the Tetons may necessitate that you take a one-day snow school prior to climbing to the top of a peak. It may also be necessary to maintain a smaller climber to guide ratio on climbs because of mixed snow, ice and rock on the routes. Please keep this in mind when you make your plans and be sure to contact us in advance if you have any questions.

Our Locations

Our office is located at South Jenny Lake inside Grand Teton National Park. Our schools are held either at the Hidden Falls area near Jenny Lake or at Teton Village. When you call to reconfirm we will tell you where your school is scheduled and provide directions and meeting times.

Transportation

You will need to arrange for your own transportation to and from all of your activities. Public transportation in the area is limited, time-consuming, and expensive. Due to the distances you will need to travel and the unpredictable finish times, we recommend renting a car for the duration of your stay in the Jackson area. Exum employees CANNOT provide transportation under any circumstances.

What to Bring

Exum will provide all technical equipment (harness, helmet and ropes). You must provide all personal equipment, appropriate shoes (these can be rented at Exum or at local stores), clothing and food. Please review the enclosed equipment list carefully. It is imperative that you bring ALL items listed as essential for the activities you have planned. Weather on the high peaks may be extremely variable with thunderstorms, wind, rain and possibly snow. You must have clothing that can be layered and that keeps you warm and dry. Your safety, enjoyment and success depend on your having the correct clothing and equipment.

Shoe Rental

If you will be renting shoes from us please keep in mind that we cannot reserve shoes. We have plenty of shoes in stock, but if you have unusually large or small feet, we recommend that you call or visit our office the day before you begin your activities to make sure that we can accommodate you. If you wish, you may come to our office the day before your activities begin to try on shoes. You may take them with you that day, and you will not be charged a rental fee for the day you pick them up.

Arrival

You will meet at the designated location for your scheduled activity. You will have to pay the park entrance fee even if your activity with Exum is the only thing you will do inside the park. It is very important that you arrive on time so please allow enough time for travel from wherever you are staying. Speed limits in the park are low to protect the wildlife and visitors, and rangers ticket offenders regularly. We want your entire experience here to be positive so please do not speed. Once you arrive and meet your guide you will be required to sign an Acknowledgement of Risk form. It is important that you read and consider it carefully before signing. A parent must sign the form for anyone under 18, so if you are bringing a minor that is not your child, you must arrange for the form to be signed prior to your arrival (please call the office for additional information).

Billing

The balance due for your instruction and/or climbs will be collected on your first day of climbing. Please keep in mind that if you have reserved a Grand Teton climb, the total cost of your classes and the climb will be charged and is non-refundable. We accept Master Card, Visa, American Express, Discover, checks and cash. We arrange groups on climbs based on conditions in the mountains and other factors. When you come with your own party, we will do everything possible to group you as you wish. We will, however,  make all final decisions regarding the actual climbing groups and sometimes we may need to split up your party or combine groups. Your total cost will depend on how the groups are arranged regardless of the number in your party. There will be no adjustments to the amount billed when groups are rearranged during the climb (this may happen in bad conditions or when safety is a concern).

Deposits Required

$50 per person for each group school (when not part of a Grand Teton package)
$100 per person for each one day activity
$500 per person for each Grand Teton program or other multi-day climb
$500 per person for each Wind River trip

Cancellations

Grand Teton: The Grand Teton climbs fill very early in the year. It is difficult, and often impossible to fill spaces as the dates approach. Because of this, our cancellation policy is strict. Once your reservation has been processed, there is a $50 cancellation fee per reservation when we receive 60 or more days notice. All deposits are non-refundable when we receive less than 60 days notice of a cancellation. Cancellations with more than 30 days and less than 60 days notice will be charged a $200 cancellation fee per person and the remaining deposit can be applied to future Exum activities within the current or next season. This amount is forfeited as well if not used by 12/31 of the following year. If you cancel your scheduled climb within 30 days, the entire deposit (for all climbers) will be forfeited. We strongly recommend that you obtain trip insurance as there will be no exceptions to this policy regardless of the reason for cancellation. We recommend TravelGuard as a provider of trip insurance.

Other multi-day activities:  Cancellations made with 8 or more days notice will be charged a $100 cancellation fee. The full deposit will be forfeited for cancellations within 7 days of the scheduled activity.

One-day private activities: Cancellations with more than 48 hours notice will be charged a $50 cancellation fee per reservation. Your entire deposit is forfeited for cancellations within 24-48 hours (maximum $300). For cancellations within 24 hours or if you do not show up for an activity, you will be charged the full cost of the activity (the one person rate per guide scheduled).

One-day group activities: Cancellations with more than 48 hours will be charged $25 per reservation. Your entire deposit will be forfeited for cancellations within 24-48 hours. For cancellations within 24 hours, or if you do not show up for your scheduled activity, you will be charged the full cost of the scheduled activity.

Changes

You may change your Grand Teton or other multi-day climb dates, but only if space is available and when you are outside of the 60-day cancellation period noted above. The appropriate cancellation charges will apply when you are within 60 days of your scheduled climb, or if we do not have space on other dates within the same season to accommodate your change in plans. If we are unable to schedule your trip within the same season, the appropriate cancellation fee will apply. Again, we strongly recommend trip insurance. Changes for all other activities can be made as long as space is available and a minimum of 24 hours notice is provided.

Medical Conditions

When you arrive at our office you will be asked to complete a registration form that includes a medical questionnaire. The information on this form is only for use in the event of an accident or injury, so please do not withhold any information. Exum employees are not qualified to evaluate medical conditions. If you have any condition, illness or injury, or if you are taking any medication which might be of concern we strongly recommend that you obtain medical advice from a qualified physician prior to participation.

Flights

You can fly into Jackson Hole (about 15 minutes from our office), Idaho Falls, Idaho (about three hours from our office) or Salt Lake City (about 6 hours from Jackson). Since the return time from climbing will depend on many factors we ask that you not schedule your departure flight until the day after your climb. We cannot guarantee that you will be able to make a flight on the evening that you complete climbing, and are not responsible for any missed flights.

How to Reach Us

Please call us at (307) 733-2297 if you have any questions. The best time to reach us during the summer season is between 10:30 and 4:00 Mountain Time, seven days a week. During these hours, we are not sending out or welcoming back schools and climbs. If you reach our voice mail, we will return your call as soon as possible. In the off season, the best time to reach us is between 10:00am and 2:00pm Mountain Time, Monday through Friday. Again, if you do not reach us, please leave us a message so that we can call you back.